{"id":1970,"date":"2025-05-21T13:52:14","date_gmt":"2025-05-21T11:52:14","guid":{"rendered":"https:\/\/camping-bois-soleil.fr\/faq\/"},"modified":"2025-10-02T16:03:35","modified_gmt":"2025-10-02T14:03:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/camping-bois-soleil.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"diaporama-header align-full\"><div class=\"gallery\"><figure class=\"gallery__item\"><picture><source srcset=\"https:\/\/camping-bois-soleil.fr\/wp-content\/uploads\/2025\/06\/Camping_Bois_Soleil_26_juin_2024_pre-004-420x280.webp\" media=\"(max-width: 210px)\"><source srcset=\"https:\/\/camping-bois-soleil.fr\/wp-content\/uploads\/2025\/06\/Camping_Bois_Soleil_26_juin_2024_pre-004-850x566.webp\" media=\"(max-width: 420px)\"><source srcset=\"https:\/\/camping-bois-soleil.fr\/wp-content\/uploads\/2025\/06\/Camping_Bois_Soleil_26_juin_2024_pre-004-768x512.webp\" media=\"(max-width: 850px)\"><source srcset=\"https:\/\/camping-bois-soleil.fr\/wp-content\/uploads\/2025\/06\/Camping_Bois_Soleil_26_juin_2024_pre-004-1024x682.webp\" media=\"(max-width: 1024px)\"><source srcset=\"https:\/\/camping-bois-soleil.fr\/wp-content\/uploads\/2025\/06\/Camping_Bois_Soleil_26_juin_2024_pre-004.webp\" media=\"(min-width: 1025px)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/camping-bois-soleil.fr\/wp-content\/uploads\/2025\/06\/Camping_Bois_Soleil_26_juin_2024_pre-004-420x280.webp\" width=\"420\" height=\"210\" alt=\"\" title=\"\"><\/picture><\/figure><\/div><div class=\"diaporama-header__inner\"><\/div><\/div>\n\n<h1 style=\"text-align: center;color: var(--bleu);\">Frequently asked questions<\/h1>\n\n\n<div style=\"height:1.2vw\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n    <section class=\"faq\">\r\n      \r\n\t    <div class=\"faq__searchbar\">\r\n            <input type=\"text\" autocomplete=\"off\" placeholder=\"Search for a question...\" id=\"searchBar\">\r\n            <span class=\"faq__searchbar__reset\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM175 175c9.4-9.4 24.6-9.4 33.9 0l47 47 47-47c9.4-9.4 24.6-9.4 33.9 0s9.4 24.6 0 33.9l-47 47 47 47c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-47-47-47 47c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l47-47-47-47c-9.4-9.4-9.4-24.6 0-33.9z\"\/><\/svg><\/span>\r\n        <\/div>\r\n\r\n        <div class=\"faq__filtres\">\r\n            <div class=\"faq__filtres__item\">\r\n                <input type=\"radio\" id=\"tout\" name=\"filtres-faq\" checked\/>\r\n                <label for=\"tout\">All<\/label>\r\n            <\/div>\r\n\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"rentals\" name=\"filtres-faq\"\/>\r\n                    <label for=\"rentals\">Rentals<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"practical-information\" name=\"filtres-faq\"\/>\r\n                    <label for=\"practical-information\">Practical information<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"reservations\" name=\"filtres-faq\"\/>\r\n                    <label for=\"reservations\">Reservations<\/label>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n        \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-whats-the-maximum-number-of-people-in-a-mobile-home\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What&#8217;s the maximum number of people in a mobile home?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The number of people is determined by the category:<\/p>\n<ul>\n<li>Mobil-home Plage: 2 persons<\/li>\n<li>Mobile home Cottage, Horizon, Premium Spa 2 bedrooms: sleeps 4<\/li>\n<li>Mobil-home Evasion, Evasion plus: sleeps 5 (sofa bed in living room, recommended for 1 child)<\/li>\n<li>Mobil-home For\u00eat, Grand Large, Grand Large plus, Premium Spa 3 bedrooms: sleeps 6<\/li>\n<li>Mobil-home Sable, Sable plus: sleeps 8.<\/li>\n<\/ul>\n<p>There are no extra people and babies are included. Tents are not allowed on the plot.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-where-can-i-find-my-rental-inventory\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Where can I find my rental inventory?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>The inventory of your rental is available on our website<\/strong>, and information on arrival arrangements is sent by e-mail 7 days before your arrival. All mobile homes are equipped with a coffee maker and microwave. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-is-tv-available-in-mobile-homes\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is TV available in mobile homes?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>Yes<\/strong>, in all mobile homes rented.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-can-i-go-to-the-pool-wearing-swimming-trunks\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I go to the pool wearing swimming trunks?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Swimming shorts are <strong>permitted<\/strong> in our<a href=\"https:\/\/camping-bois-soleil.fr\/en\/water-park\/\"> aquatic area<\/a>.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-is-the-pool-heated\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is the pool heated?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The indoor pool with its slide and paddling pool are heated from April to September. The outdoor pool is heated from mid-June to mid-September. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-is-there-wi-fi-throughout-the-campsite-and-is-there-a-charge\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there Wi-fi throughout the campsite and is there a charge?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, Wi-fi is available free of charge throughout the campsite.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-are-there-any-animations-are-they-included\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Are there any animations? Are they included? <\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, there are <a href=\"https:\/\/camping-bois-soleil.fr\/en\/activities\/\">activities<\/a> <strong>during the July-August school vacations<\/strong>. They are <strong>generally included, with a few exceptions<\/strong> (external service providers at preferential rates: canoeing, paintball, etc.). <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-do-visitors-have-free-access-to-the-aquatic-area\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Do visitors have free access to the aquatic area?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>No, the regulations governing aquatic areas allow only campsite guests to access them.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-when-are-the-snack-bar-and-bar-open\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>When are the snack bar and bar open?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The snack bar and bar <strong>are open from April to September<\/strong> (opening times available from reception in low season). In July and August: bar open daily from 10 a.m. to midnight. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-what-type-of-barbecue-is-allowed\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What type of barbecue is allowed?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Charcoal and electric barbecues and planchas are prohibited. Only gas barbecues are permitted. You can bring your own or rent gas barbecues on site. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-how-long-do-i-have-to-pay-the-balance-of-my-stay\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How long do I have to pay the balance of my stay?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your balance must be paid <strong>no later than 1 month<\/strong> before your arrival on our site for <a href=\"https:\/\/camping-bois-soleil.fr\/hebergements\/\">mobile home rentals<\/a> and<a href=\"https:\/\/camping-bois-soleil.fr\/en\/locations\/\"> camping pitches<\/a>. If you book less than one month in advance, we ask you to pay the total amount of your stay by credit card only. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-im-not-18-yet-can-i-bring-my-friends-to-your-school\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>I&#8217;m not 18 yet. Can I bring my friends to your school?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Please note that we only accept minors accompanied by their legal guardians for the duration of their stay.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-how-many-people-can-fit-on-a-bare-pitch\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How many people can fit on a bare pitch?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Rates are for a <strong>maximum of 6 people<\/strong>.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-what-if-i-have-vacation-vouchers\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What if I have vacation vouchers?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The deposit must be sent within 7 days of booking. The balance must be sent up to 1 month before arrival. <strong>Send by registered letter with acknowledgement of receipt<\/strong>. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-ive-taken-out-cancellation-cover-can-i-cancel-my-holiday-and-still-get-my-money-back\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>I&#8217;ve taken out Cancellation cover, can I cancel my holiday and still get my money back?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can cancel your stay if you have taken out the cancellation guarantee. You will <strong>only<\/strong> be reimbursed <strong>if the reason for your cancellation is covered by the<\/strong> <a href=\"https:\/\/camping-bois-soleil.fr\/wp-content\/uploads\/2024\/12\/ficipidcga2025-fr.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (s\u2019ouvre dans un nouvel onglet)\">cancellation guarantee<\/a>. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-what-are-the-arrival-and-departure-times\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the arrival and departure times?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>In mobile home or Sahari tent rentals: <\/strong>Arrivals from 4pm &#8211; Departures no later than 10am.<\/p>\n<p><strong>On bare pitches<\/strong>: Arrivals from 2pm and departures before 12am.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-how-is-the-finish-organized\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How is the finish organized?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>When you arrive, <strong>please park outside the campsite<\/strong> and come to reception to check in, to avoid any traffic jams at the entrance gates.<\/p>\n<p>Please bring <strong>your booking confirmation or<\/strong> <strong>customer <\/strong> <strong>reference<\/strong> <strong>and your deposit payment <\/strong>in the form of a bank imprint or cash. <strong><em>(bank checks are not accepted).<\/em><\/strong><\/p>\n<p>The campsite will refuse access to rental accommodation to persons not registered on the booking contract or if the number of persons exceeds the capacity of the accommodation rented.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-what-should-i-do-if-i-arrive-late\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What should I do if I arrive late?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You must inform the campsite as soon as possible, who will inform you of the procedure to follow.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-should-i-bring-my-own-sheets\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Should I bring my own sheets?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>All our rentals come with comforters or blankets and pillows. You can bring your own bed linen or rent bed linen and bath kits by phone or on site (1 kit = 1 bed). <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservations\" data-track=\"question-can-i-bring-a-pet-to-your-facility\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I bring a pet to your facility?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>We accept dogs in our establishment<\/strong>. A <strong>supplement of \u20ac5\/day <\/strong>will be charged. Vaccination records must be up-to-date. NACs (New Pets), cats and category 1 and 2 animals are not accepted.     <strong>Keeping a leash on the campsite is compulsory.<\/strong><\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n    <\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/pages\/1970"}],"collection":[{"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/comments?post=1970"}],"version-history":[{"count":3,"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/pages\/1970\/revisions"}],"predecessor-version":[{"id":2277,"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/pages\/1970\/revisions\/2277"}],"wp:attachment":[{"href":"https:\/\/camping-bois-soleil.fr\/en\/wp-json\/wp\/v2\/media?parent=1970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}