Frequently asked questions

The number of people is determined by the category:

• “Plage” Mobile Home: 2 people
• Cottage, Horizon, and Premium Spa 2-Bedroom Mobile Homes: 4 people
• Evasion and Evasion Plus mobile homes: 5 people (sleeping arrangements in the living room with a sofa bed; recommended for 1 child)
• Forêt, Grand Large, Grand Large Plus, and Premium Spa 3-bedroom mobile homes: 6 people
• Sable and Sable Plus Mobile Homes: Sleeps 8.

No additional guests are allowed, and babies are included; setting up a tent on the lot is not permitted.

The inventory of your rental is available on our website, and information on arrival arrangements is sent by e-mail 7 days before your arrival. All mobile homes are equipped with a coffee maker and microwave.

Yes, all of our mobile homes have a partially covered patio.

Your reservation includes a parking space near your accommodations. It is not possible to add a second vehicle; it will need to be parked in the campground parking lot.

Yes, in all the mobile homes.

Swimming shorts are permitted in our aquatic area.

The indoor pool with its slide and paddling pool are heated from April to September. The outdoor pool is heated from mid-June to mid-September.

Yes, Wi-fi is available free of charge throughout the campsite.

Yes, there are activities during the July-August school vacations. They are generally included, with a few exceptions (external service providers at preferential rates: canoeing, paintball, etc.).

No, the regulations governing aquatic areas allow only campsite guests to access them.

The snack bar and bar are open from April to September (opening times available from reception in low season). In July and August: bar open daily from 10 a.m. to midnight.

All visitors must check in at the front desk and pay the campground entrance fee. Visitors must leave the campground by 11:00 p.m.

Yes, under certain conditions. Visitors (adults and children) must pay an admission fee at the front desk.

You can pay for your stay in installments: You can pay any amount you choose at any time up to 30 days before your arrival. A deposit of 25% of the total amount is required to confirm your reservation.

Our prices include all taxes and cover:

• Wearing the wristband (required on the campground grounds)
• parking for 1 vehicle on the lot
• the supply of gas, water, and electricity
• use of the lodging and its facilities
• access to shared restrooms and facilities
• access to the aquatic area
• access to activities, the kids’ club, and the teens’ club

No, the campground does not have a charging station for electric vehicles.

For safety reasons and due to electrical capacity limitations, it is also prohibited to charge an electric vehicle from a campsite or a mobile home.

Public charging stations are available about ten kilometers from the campground.

Yes! The campground is located just a 12-minute drive from downtown Les Sables d’Olonne. You can also ride a bike to Les Sables d’Olonne using the bike paths near the campground.

Yes, you’ll find several shops and services about 10 minutes from the campground, including supermarkets, bakeries, restaurants, and local stores.

A small grocery store is available right on the campground for your everyday needs.

Charcoal and electric barbecues and planchas are prohibited. Only gas barbecues are permitted. You can bring your own or rent gas barbecues on site.

Your balance must be paid no later than 1 month before your arrival on our site for mobile home rentals and camping pitches. If you book less than one month in advance, we ask you to pay the total amount of your stay by credit card only.

Yes, a baby counts as one person toward the maximum occupancy of the mobile home. Therefore, the baby must be included in the number of people specified at the time of booking.

Please note that we only accept minors accompanied by their legal guardians for the duration of their stay.

Yes, you can choose your favorite campsite based on your preferences and needs. This is available by reservation only, subject to availability and the type of rental unit selected, and for an additional fee.

Yes, if you’d like to reserve two adjacent sites, be sure to select the “SITE SELECTION” option and let us know your request when you make your reservation.

No, you cannot set up a tent next to a mobile home. Each site is designated for the type of lodging reserved and the number of people specified at the time of booking.

Rates are for a maximum of 6 people.

If you did not select the “Site Selection” option to request a specific site or accommodation, or to indicate a preference, we unfortunately cannot provide you with the assigned number before your arrival.

The deposit must be sent within 7 days of booking. The balance must be sent up to 1 month before arrival. Send by registered letter with acknowledgement of receipt.

You can cancel your stay if you have taken out the cancellation guarantee. You will only be reimbursed if the reason for your cancellation is covered by the cancellation guarantee.

A security deposit of 270 euros for mobile homes and 20 euros for a campsite is required upon arrival. It can be paid by credit card authorization or in cash. Checks are not accepted.

After you check out, if no damage or missing items are found, the security deposit will be refunded. For credit card deposits, the hold is typically released within 24 to 48 hours. If you paid in cash, the amount will be refunded immediately after the checkout inspection.

In mobile home or Sahari tent rentals: Arrivals from 4pm – Departures no later than 10am.

On bare pitches: Arrivals from 2pm and departures before 12am.

If you have a long trip ahead of you and would like to leave early, please remember to notify the front desk the day before your departure.

Since the gate opens at 7:00 a.m., you can, if necessary, park your vehicle in the outdoor parking lot before 11:00 p.m. the night before.

Before you leave, simply drop the keys to your rental unit in the mailbox located in front of the front desk.

When you arrive, please park outside the campsite and come to reception to check in, to avoid any traffic jams at the entrance gates.

Please bring your booking confirmation or customer reference and your deposit payment in the form of a bank imprint or cash. (bank checks are not accepted).

The campsite will refuse access to rental accommodation to persons not registered on the booking contract or if the number of persons exceeds the capacity of the accommodation rented.

You must inform the campsite as soon as possible, who will inform you of the procedure to follow.

All of our rental units are equipped with comforters or blankets and pillows. You can bring your own bed linens or rent sheet and towel sets by reserving them by phone or on-site, subject to availability (1 set = 1 bed).

With the exception of Category I and II dogs, exotic pets, and cats, dogs are allowed on the campground for an additional fee of €5 per day. (A maximum of one dog per rental unit or campsite.)

Pets must always be kept on a leash within the campground and must not be left alone while you are away. You must present their up-to-date vaccination record at the front desk upon arrival. Dogs are not allowed in the pool area or on the playgrounds. Pets must be taken off the campground to relieve themselves.

The campground has 216 sites: 175 mobile homes (including 40 recreational units), 5 comfort sites for tents, and 36 bare campsites.